MY MOTO-UK DELIVERY & RETURNS POLICY
My Moto use Parcelforce on their 24hr service. Most items are dispatched from stock the same day if the order is received before 4pm to arrive next day.
We hope that the products you purchase from us are perfect for your motorcycling needs. If however there is a reason that you need to return items to us there are a few steps that we can take to help.
Faulty Items
Any items that are faulty we will arrange to have collected. We will collect these items from you by arrangement (as below) and will issue a full refund or send a replacement, if that is what you would prefer. We can only refund you by the method used to make the purchase and will process the refund as soon as the goods arrive back with us.
Please call 0113 238 3300 to arrange a collection or email is at [email protected] and we will call you back.
Unwanted Items
If an item purchased is the wrong size or just wrong for you we will issue a full refund or exchange within 30 days of the purchase. This refund will include the cost of delivery but not the cost of returning the product to us.
Please note that any unwanted products returned to us must be in a resalable condition with any tags or visor film that were present intact. If this is not the case, we reserve the right to deduct an amount for wear and tear.
If you need help with any return, please let us know and we will be happy to help.
Most of our products have a 12 months manufacturer’s warranty and if a fault develops we will collect and repair within this period, again, please contact us and we will discuss how we can best help.